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Terms and Conditions
 
Acceptance of Orders

All orders received by the Company are subject to the following Terms and Conditions. No variation in these terms and conditions will be accepted and the Company reserves the right to refuse any order without providing a reason.

Pricing and Payment

Although every effort will be made to advance notice of price increases, the Company reserves the right to change prices and adjust invoices accordingly to the price ruling at the date of dispatch.
Invoice accounts are strictly due for payment 30 days from invoice date. Please be aware that should we
have to take action to collect the balance owing of amounts not paid according to the agreed credit terms, we will exercise our statutory right to claim all reasonable costs and expenses incurred in collection.

Delivery


1. Delivery is free on UK Mainland orders over £50 ex vat, orders under £50 ex vat will incur a postage and packaging fee of £4.99.

Delivery charges to European destinations are listed below and are per case.
  • Zone 1: Germany, France, Netherlands, Belgium, Luxembourg, Ireland - £12.00
  • Zone 2: Austria, Denmark, Switzerland, Liechtenstein - £14.00
  • Zone 3: Czech Republic, Italy, Slovakia, Spain - £16.00
2. Orders are delivered to the address given at the time of order and will be delivered by a courier

3. Delivery can take between 1 - 5 business days.

4. In the event that anything is not in stock we will let you know. We will inform you when the product is back in stock and advise of the expected delivery date.


Cancellation and Variation of Orders

The Company will use reasonable endeavours to meet customers’ individual requirements but the company shall be under no obligation to accept cancellation or amendment to any order or any part of an order. Where the Company agrees such cancellation or amendment to an Order, it is on the understanding that a cancellation or amendment charge may be levied.

Return of Goods

1. The Customer must notify the Company within 28 days of receipt of goods, their intention to request a product return.

2. Goods must be returned in their original condition or packaging.

3. Goods will be collected by a courier authorised by the Company.

4. Goods authorised and accepted for credit or return will incur a 15% Handling charge and shipping costs.

5. 
Goods authorised and accepted for credit will receive a credit note against the Invoice or if the order was paid for in advance the value of the credit will be provided in loyalty points which can be used on future orders.

In the event that the customer is not satisfied with the goods, but the goods are not defective, the Company reserves the right to refuse the return of the goods at their absolute discretion.

The following category of goods will not be accepted for return:


Restriction of Liability

The customer must check at the time of delivery that products are correct and undamaged before providing a signature.

No liability is accepted for any loss or damage arising from delays in delivery.

The Company shall not in any event be liable for indirect or consequential loss or damage.

Any delivery dates and times specified by the Company are approximate only. The Customer shall make all arrangements necessary to take delivery of the goods.

The Company will not accept responsibility for the suspension or delay in deliveries, nor the consequences there of.

Deliveries


If the goods are not available for delivery within 28 days of being ordered you shall be entitled to cancel your order and receive a full refund of any monies paid.

It is the customer’s responsibility to inform the Company of any difficulties in delivering or specific requirements at the time of placing the order. The Company cannot accept responsibility for delivery problems resulting from the information supplied by the customer.

Please check that deliveries are correct, undamaged and that the correct number of packages have been delivered before providing a signature.

Any discrepancy or damage must be notified to us in writing within three working days.

Garment Embroidery and Printing

Lead time on Garment Embroidery and Printing is dependant on current production, our estimated Lead time is seven to fourteen working days for stock items and fourteen to twenty one working days for special order items (Maximum 28 working days) following acceptance of artwork approval document.

No claim can be accommodated in respect of any garment which has been altered in any way by means of decoration. All colours provided electronically or otherwise shall be for visual estimate only.

Once logo is approved by client we will not accept back for any reason garments that have been branded unless the garment is found to be faulty.


TradersWorkwear.com reserves the right to refuse any order whether payment has been taken or not for reasons including but not limited to such as the logo to be digitised is too large and needs extra charges, the order cannot be completed in required schedule, the logo is too complex and as such may not be suitable for the particular decoration method used.

The customer is fully responsible for any copyright violations and must have the appropriate permissions from the owners of the brands or logo’s we apply to your garments. We will not be held responsible if you do not acquire the correct permissions or application of the correct logo.

Force Majeure

The Company shall not be liable for any loss or damage caused by circumstances beyond the company’s control. Should any such event occur the Company may cancel or suspend this contract without incurring any liability for any loss or damage caused.

Proper Law

These terms and conditions and the rights and obligations of the parties to the contract shall be governed, interpreted and construed solely in accordance with the laws of England.

Accuracy of Information and Copyright


TradersWorkwear.com use their best endeavours to ensure that the information contained in their website. Accordingly the company retains the right, without obligation, to amend or delete product information without notice.
All Website design, text, graphics, all software compilations and all other materials on this site are the property of the company. All rights are reserved.

Products

Every reasonable care has been taken to ensure that the descriptions are accurate, however specifications may change.  
Sometimes product specifications from the manufacturer change. In such instances we will do our best to offer you an alternative and will inform you at the time of ordering. All sizes and measurements are approximate but we do try to make sure they are as accurate as possible. On the rare occasion when there is an error in the catalogue, leaflet or website we will do our best to inform you at the time you order. Sometimes we may experience problems with the supply of certain products and may therefore provide a substitute of the same or better quality at the same price.

Use of your Personal Information
 
We may use information about you as follows: